The Best-Selling Roman Anniversary Crewneck Sweater Set
Celebrate your special moments with one of our best-selling sets, customized with your anniversary date in roman numerals on the chest and initials on the left sleeves. This set makes a perfect birthday gift, anniversary gift, or a lovely addition to your loungewear collection. Enjoy the comfort and personalization that add a unique touch to your relationship milestones.
Care Instructions:
- Machine wash cold with like colors.
- Use mild detergent.
- Do not bleach.
- Tumble dry low or hang to dry.
- Iron on low heat if needed.
- Do not dry clean.
Roman Anniversary Crewneck Sweater Set
At The Embroidery Garden, we are committed to providing you with the highest quality embroidered apparel and exceptional customer service. If you are not completely satisfied with your purchase, our return policy is designed to ensure a hassle-free process.
Eligibility for Returns
Time Frame: You may return items within 30 days of the original purchase date.
Condition: Items must be returned in their original condition, unused, unwashed, and with all original tags and packaging intact.
Non-Returnable Items: Custom-made or personalized embroidered items cannot be returned unless there is a manufacturing defect or error in the customization.
Return Process
Initiate a Return: To initiate a return, please contact our customer service team at embroiderygardensb@gmail.com or 062 683 0229. Provide your order number, the item(s) you wish to return, and the reason for the return.
Authorization: Our customer service team will provide you with a Return Authorization Number (RAN) and detailed return instructions.
Packaging: Pack the item(s) securely in the original packaging or a suitable alternative to prevent damage during transit. Include a copy of the original invoice and the RAN.
Shipping: Ship the item(s) to the address provided by our customer service team. Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or error on our part.
Refunds and Exchanges
Inspection: Once we receive your return, we will inspect the item(s) to ensure they meet the return criteria.
Processing Time: Refunds will be processed within 7-10 business days after the return is received and inspected.
Refund Method: Refunds will be issued to the original method of payment. If you prefer, we can also issue store credit for future purchases.
Exchanges: If you wish to exchange an item, please indicate this when you initiate the return. We will process the exchange after receiving and inspecting the returned item(s).
Defective or Incorrect Items
Defects and Errors: If you receive a defective item or an item that is different from what you ordered, please contact us immediately. We will arrange for a replacement or a full refund, including return shipping costs.
Documentation: For defective or incorrect items, please provide photographic evidence to help us understand the issue and expedite the return process.
Contact Us
For any questions or concerns regarding our return policy, please contact our customer service team:
Email: embroiderygardensb@gmail.com
Phone: 062 683 0229
Business Hours: Monday to Friday, 9 AM - 5 PM (SAST)
Thank you for shopping with The Embroidery Garden.
We appreciate your business and are here to ensure your satisfaction.